At Aegis Care Partners, we specialise in helping Associate Providers thrive in Australia’s aged care landscape. Whether you’re a new or established service provider, we offer tailored support to help you grow, operate compliantly, and build strong partnerships with Registered Providers.
Our services include:
Business Readiness Support – From registration assistance to pricing models and service setup, we help you establish a solid foundation to work as an Associate Provider.
Compliance and Quality Assurance – Stay audit-ready with our tools, templates, and consulting aligned with the Aged Care Quality Standards.
Provider Partnership Strategies – We connect you with the right Approved Providers and help you position your services effectively to win referrals and contracts.
Operational Support – From workforce development and training to marketing and service planning, we offer practical support to run your business smoothly.
Marketing and Growth Consulting – We help you tell your story, build trust, and stand out in a competitive aged care environment.
At Aegis Care Partners, we believe small and specialist providers are essential to delivering diverse, personalised care. Our goal is to empower Associate Providers to deliver high-quality services, grow sustainably, and make a lasting impact in their communities.
Please reach us at kthryn@aegiscarepartners.com.au if you cannot find an answer to your question.
Associate Providers in aged care are a key part of Australia’s aged care system, helping to deliver flexible, tailored support services to older Australians. Whether you are managing a Home Care Package or seeking support for an ageing loved one, understanding the role of Associate Providers can help you make informed choices about aged care services.
An Associate Provider is a service provider that works in partnership with a Registered Aged Care Provider to deliver specific care services to clients. While the Approved Provider manages the overall care plan and aged care funding, the Associate Provider is responsible for delivering one or more aspects of that plan—such as personal care, domestic assistance, or allied health services.
Associate Providers are not directly funded by the government, but they are engaged by the primary provider to deliver services under the Home Care Package program or other aged care funding arrangements.
Associate Providers are used to:
By working with Associate Providers, Approved Providers can offer greater flexibility, localised support, and more personalised care for older Australians.
Associate Providers can offer a wide range of services, including:
Cleaning, laundry, shopping, and meal preparation
Support with showering, dressing, grooming, and toileting
Nursing, physiotherapy, occupational therapy, podiatry
Safety checks, minor repairs, installation of grab rails and ramps
Assistance with attending appointments, shopping trips, or social outings
All services delivered by Associate Providers must meet the Aged Care Quality Standards and align with the client’s Care Plan.
An Approved Aged Care Provider will generally:
In some cases, clients may request a specific provider they trust or have used before, giving them more control over their aged care experience.
If you are receiving care from an Associate Provider, you should know:
Your aged care provider is responsible for coordinating, monitoring, and ensuring the quality of care—regardless of who is delivering the services.
✅ Greater choice and control over your services
✅ Access to specialist or culturally specific care providers
✅ Faster response times, especially in remote areas
✅ Local expertise from smaller, community-based providers
✅ Continuity of care from providers you already know and trust