At Aegis Care Partners, we specialise in bridging the gap between associate providers and registered aged care providers to ensure high-quality, compliant, and person-centred care under the Strengthened Aged Care Quality Standards and the Support at Home reform.
We help associate providers build the systems, skills, and service delivery models needed to meet compliance expectations and operate confidently within a registered provider framework. Our support includes:
We work closely with registered providers to assess, onboard, and continuously monitor their associate provider network. This helps reduce risk and ensures service delivery meets both compliance and consumer expectations. Our services include:
Everything we do is grounded in:
Whether you’re a registered provider looking to strengthen your partnerships, or an associate provider preparing for Support at Home, Aegis Care Partners is here to support you.
📞 Contact us today at kthryn@aegiscarepartners.com.au
Please reach us at kthryn@aegiscarepartners.com.au if you cannot find an answer to your question.
Associate Providers in aged care are a key part of Australia’s aged care system, helping to deliver flexible, tailored support services to older Australians. Whether you are managing a Home Care Package or seeking support for an ageing loved one, understanding the role of Associate Providers can help you make informed choices about aged care services.
An Associate Provider is a service provider that works in partnership with a Registered Aged Care Provider to deliver specific care services to clients. While the Approved Provider manages the overall care plan and aged care funding, the Associate Provider is responsible for delivering one or more aspects of that plan—such as personal care, domestic assistance, or allied health services.
Associate Providers are not directly funded by the government, but they are engaged by the primary provider to deliver services under the Home Care Package program or other aged care funding arrangements.
Associate Providers are used to:
By working with Associate Providers, Approved Providers can offer greater flexibility, localised support, and more personalised care for older Australians.
Associate Providers can offer a wide range of services, including:
Cleaning, laundry, shopping, and meal preparation
Support with showering, dressing, grooming, and toileting
Nursing, physiotherapy, occupational therapy, podiatry
Safety checks, minor repairs, installation of grab rails and ramps
Assistance with attending appointments, shopping trips, or social outings
All services delivered by Associate Providers must meet the Aged Care Quality Standards and align with the client’s Care Plan.
An Approved Aged Care Provider will generally:
In some cases, clients may request a specific provider they trust or have used before, giving them more control over their aged care experience.
If you are receiving care from an Associate Provider, you should know:
Your aged care provider is responsible for coordinating, monitoring, and ensuring the quality of care—regardless of who is delivering the services.
✅ Greater choice and control over your services
✅ Access to specialist or culturally specific care providers
✅ Faster response times, especially in remote areas
✅ Local expertise from smaller, community-based providers
✅ Continuity of care from providers you already know and trust